@font-face{font-family:geist;src:url(../media/geist_latin-s.p.175rzww1hghhr.woff2)format("woff2");font-display:swap;font-weight:100 900}@font-face{font-family:geist Fallback;src:local(Arial);ascent-override:94.56%;descent-override:27.76%;line-gap-override:0.0%;size-adjust:106.28%}.geist_1107be37-module__hnPZjq__className{font-family:geist,geist Fallback}.geist_1107be37-module__hnPZjq__variable{--font-geist:"geist", "geist Fallback"}
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-space-y-reverse:0;--tw-font-weight:initial;--tw-shadow:0 0 #0000;--tw-shadow-color:initial;--tw-shadow-alpha:100%;--tw-inset-shadow:0 0 #0000;--tw-inset-shadow-color:initial;--tw-inset-shadow-alpha:100%;--tw-ring-color:initial;--tw-ring-shadow:0 0 #0000;--tw-inset-ring-color:initial;--tw-inset-ring-shadow:0 0 #0000;--tw-ring-inset:initial;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--text-sm:.875rem;--text-sm--line-height:calc(1.25 / .875);--text-lg:1.125rem;--text-lg--line-height:calc(1.75 / 1.125);--font-weight-normal:400;--font-weight-semibold:600;--radius-sm:.25rem;--default-font-family:var(--font-geist);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring:where(:not(iframe)){outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.sr-only{clip-path:inset(50%);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.fixed{position:fixed}.relative{position:relative}.static{position:static}.mt-1{margin-top:var(--spacing)}.mt-1\.5{margin-top:calc(var(--spacing) * 1.5)}.mt-3{margin-top:calc(var(--spacing) * 3)}.mr-1{margin-right:var(--spacing)}.mb-2{margin-bottom:calc(var(--spacing) * 2)}.block{display:block}.flex{display:flex}.grid{display:grid}.hidden{display:none}.inline{display:inline}.inline-block{display:inline-block}.table{display:table}.h-2\.5{height:calc(var(--spacing) * 2.5)}.w-2\.5{width:calc(var(--spacing) * 2.5)}.min-w-0{min-width:0}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.resize{resize:both}.flex-wrap{flex-wrap:wrap}.items-baseline{align-items:baseline}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:calc(var(--spacing) * 2)}.gap-3{gap:calc(var(--spacing) * 3)}.gap-6{gap:calc(var(--spacing) * 6)}:where(.space-y-2>:not(:last-child)){--tw-space-y-reverse:0;margin-block-start:calc(calc(var(--spacing) * 2) * var(--tw-space-y-reverse));margin-block-end:calc(calc(var(--spacing) * 2) * calc(1 - var(--tw-space-y-reverse)))}:where(.space-y-6>:not(:last-child)){--tw-space-y-reverse:0;margin-block-start:calc(calc(var(--spacing) * 6) * var(--tw-space-y-reverse));margin-block-end:calc(calc(var(--spacing) * 6) * calc(1 - var(--tw-space-y-reverse)))}.gap-x-8{column-gap:calc(var(--spacing) * 8)}.gap-y-4{row-gap:calc(var(--spacing) * 4)}.rounded-\[7px\]{border-radius:7px}.rounded-sm{border-radius:var(--radius-sm)}.p-4{padding:calc(var(--spacing) * 4)}.px-3{padding-inline:calc(var(--spacing) * 3)}.py-1\.5{padding-block:calc(var(--spacing) * 1.5)}.align-middle{vertical-align:middle}.text-lg{font-size:var(--text-lg);line-height:var(--tw-leading,var(--text-lg--line-height))}.text-sm{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height))}.font-normal{--tw-font-weight:var(--font-weight-normal);font-weight:var(--font-weight-normal)}.font-semibold{--tw-font-weight:var(--font-weight-semibold);font-weight:var(--font-weight-semibold)}.shadow-\[0_1px_0_rgb\(19_33_43\/0\.08\)\]{--tw-shadow:0 1px 0 var(--tw-shadow-color,#13212b14);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.ring-2{--tw-ring-shadow:var(--tw-ring-inset,) 0 0 0 calc(2px + var(--tw-ring-offset-width)) var(--tw-ring-color,currentcolor);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.blur{--tw-blur:blur(8px);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.filter\!{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)!important}@media (min-width:48rem){.md\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.md\:p-5{padding:calc(var(--spacing) * 5)}}@media (min-width:64rem){.lg\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (min-width:80rem){.xl\:grid-cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}}}.desk-number{font-variant-numeric:tabular-nums}.desk-muted{color:var(--muted);font-weight:400}.desk-panel{background:var(--surface);border-radius:var(--radius);min-width:0;box-shadow:0 0 0 1px var(--line), 0 2px 6px #10203a05}@supports (color:lab(0% 0 0)){.desk-panel{box-shadow:0 0 0 1px var(--line), 0 2px 6px lab(12.024% 1.06107 -19.4134/.02)}}.desk-panel-header{justify-content:space-between;align-items:flex-start;gap:14px;padding:21px 22px 18px;display:flex}.desk-panel-header h2{letter-spacing:-.018em;font-size:15px;font-weight:650}.desk-panel-header p{color:var(--muted);margin-block-start:3px;font-size:12px}.desk-count{background:var(--canvas);min-width:26px;color:var(--muted);vertical-align:1px;border-radius:5px;justify-content:center;margin-inline-start:5px;padding:2px 7px;font-size:12px;font-weight:550;display:inline-flex}.desk-segment{background:var(--canvas);box-shadow:inset 0 0 0 1px var(--line);border-radius:7px;flex-shrink:0;align-items:center;padding:3px;display:inline-flex}.desk-segment button,.desk-segment a{color:var(--muted);white-space:nowrap;background:0 0;border:0;border-radius:4px;min-height:30px;padding:5px 9px;font-size:12px;font-weight:550;text-decoration:none}.desk-segment [aria-pressed=true],.desk-segment [aria-current=true]{background:var(--surface);color:var(--ink);box-shadow:0 1px 3px #10203a1a;box-shadow:0 1px 3px lab(12.024% 1.06107 -19.4134/.1)}.desk-segment button:hover,.desk-segment a:hover{color:var(--ink)}.desk-state{justify-items:start;gap:8px;padding:28px 22px 32px;display:grid}.desk-state strong{font-size:14px;font-weight:600}.desk-state p,.desk-state>span{color:var(--muted);max-width:48ch;font-size:13px}.desk-state .desk-small-button{margin-block-start:6px}.desk-error strong{color:var(--danger)}.desk-loading-line{background:var(--line);border-radius:3px;width:86%;height:14px;display:block}.desk-loading-line.short{width:55%;margin-block-end:12px}.desk-small-button{border:1px solid var(--line);background:var(--surface);min-height:32px;color:var(--ink);white-space:nowrap;border-radius:6px;padding:5px 10px;font-size:12px;font-weight:550}.desk-small-button:hover:not(:disabled){background:var(--canvas);border-color:var(--muted)}@supports (color:color-mix(in lab, red, red)){.desk-small-button:hover:not(:disabled){border-color:color-mix(in oklch, var(--muted) 45%, var(--line))}}.desk-small-button:disabled{color:var(--muted);opacity:1;cursor:not-allowed;background:var(--canvas)}.desk-primary-button{color:var(--surface);background:var(--brand);border-color:var(--brand)}.desk-primary-button:hover:not(:disabled){background:var(--brand)}@supports (color:color-mix(in lab, red, red)){.desk-primary-button:hover:not(:disabled){background:color-mix(in oklch, var(--brand) 86%, var(--ink))}}.desk-primary-button:hover:not(:disabled){border-color:var(--brand)}.desk-primary-button:disabled{color:var(--surface);background:var(--brand);opacity:.65;cursor:wait}.desk-avatar{background:var(--canvas);width:30px;height:30px;box-shadow:inset 0 0 0 1px var(--line);color:var(--muted);border-radius:8px;flex:0 0 30px;place-items:center;font-size:11px;font-weight:600;display:inline-grid}.desk-chip{white-space:nowrap;min-height:21px;color:var(--muted);background:var(--canvas);border-radius:4px;align-items:center;padding:2px 6px;font-size:11px;font-weight:550;display:inline-flex}.status-open{color:var(--brand);background:var(--brand-soft)}.status-pending,.priority-high{color:var(--warning);background:var(--warning-soft)}.status-resolved{color:var(--success);background:var(--success-soft)}.priority-urgent{color:var(--danger);background:var(--danger-soft)}.positive{color:var(--success)}.negative{color:var(--danger)}.sla-alerts{background:var(--success-soft);border-radius:var(--radius);box-shadow:inset 3px 0 0 var(--success), 0 0 0 1px var(--success);padding:20px 24px}@supports (color:color-mix(in lab, red, red)){.sla-alerts{box-shadow:inset 3px 0 0 var(--success), 0 0 0 1px color-mix(in oklch, var(--success) 16%, var(--line))}}.sla-alerts.has-breaches{background:var(--danger-soft);box-shadow:inset 3px 0 0 var(--danger), 0 0 0 1px var(--danger)}@supports (color:color-mix(in lab, red, red)){.sla-alerts.has-breaches{box-shadow:inset 3px 0 0 var(--danger), 0 0 0 1px color-mix(in oklch, var(--danger) 20%, var(--line))}}.sla-heading-row{justify-content:space-between;align-items:center;gap:16px;display:flex}.sla-heading{align-items:center;gap:12px;min-width:0;display:flex}.sla-symbol{background:var(--success);width:30px;height:30px;color:var(--surface);border-radius:8px;flex:0 0 30px;place-items:center;font-size:17px;font-weight:650;display:grid}.has-breaches .sla-symbol{background:var(--danger)}.sla-heading h2{color:var(--success);letter-spacing:-.015em;font-size:15px}.has-breaches .sla-heading h2{color:var(--danger)}.sla-heading p{color:var(--muted);margin-block-start:3px;font-size:12px}.sla-jump{color:var(--danger);white-space:nowrap;align-items:center;gap:8px;min-height:32px;font-size:12px;font-weight:600;text-decoration:none;display:inline-flex}.sla-jump:hover{text-decoration:underline}.sla-items{grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;margin:16px 0 0;padding:0;list-style:none;display:grid}.sla-items li{min-width:0}.sla-items a{color:var(--ink);border-block-start:1px solid var(--danger);justify-content:space-between;gap:12px;font-size:12px;text-decoration:none;display:flex}@supports (color:color-mix(in lab, red, red)){.sla-items a{border-block-start:1px solid color-mix(in oklch, var(--danger) 13%, var(--line))}}.sla-items a{padding-block-start:12px}.sla-items a:hover .sla-subject{text-underline-offset:3px;text-decoration:underline}.sla-ticket{gap:2px;min-width:0;display:grid}.sla-ticket>.desk-number{color:var(--danger);font-size:11px;font-weight:550}.sla-subject{text-overflow:ellipsis;white-space:nowrap;font-weight:550;overflow:hidden}.sla-customer{color:var(--muted);font-size:11px}.sla-overdue{color:var(--danger);white-space:nowrap;text-align:end;font-size:11px}.sla-more{color:var(--danger);margin-block-start:12px;font-size:11px}.sla-expanded{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-queue{scroll-margin-block-start:140px}.ticket-queue .desk-panel-header{align-items:center;padding-block-end:16px}.ticket-queue h2{font-size:17px}.queue-tools{gap:10px;padding:0 22px 18px;display:flex}.queue-search{flex:1;min-width:0}.queue-search input,.queue-filter select{border:1px solid var(--input-line);background:var(--surface);width:100%;min-height:37px;color:var(--ink);border-radius:6px;padding:8px 11px;font-size:12px}.queue-filter{flex:none}.queue-filter select{padding-inline-end:22px}.queue-column-headings{background:var(--canvas);border-block:1px solid var(--line);color:var(--muted);grid-template-columns:minmax(0,1fr) 98px 91px;gap:14px;padding:10px 22px;font-size:11px;font-weight:550;display:grid}.queue-column-headings>:last-child{text-align:end}.ticket-list{margin:0;padding:0;list-style:none}.ticket-row{border-block-end:1px solid var(--line);padding:17px 22px 12px;scroll-margin-block-start:140px;position:relative}.ticket-row:hover,.ticket-row:focus-within{background:var(--canvas)}@supports (color:color-mix(in lab, red, red)){.ticket-row:hover,.ticket-row:focus-within{background:color-mix(in oklch, var(--canvas) 65%, var(--surface))}}.ticket-row-data{grid-template-columns:minmax(0,1fr) 98px 91px;gap:14px;display:grid}.ticket-description-cell{min-width:0}.ticket-id-line{flex-wrap:wrap;align-items:center;gap:8px;margin-block-end:5px;display:flex}.ticket-id,.ticket-channel{color:var(--muted);font-size:11px}.ticket-detail summary{color:var(--ink);overflow-wrap:anywhere;padding-inline-end:6px;font-size:13px;font-weight:600;line-height:1.5}.ticket-detail summary::marker{color:var(--muted);font-size:10px}.ticket-detail:not([open]) summary{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-detail-content{color:var(--muted);gap:7px;max-width:60ch;padding-block:9px 5px;font-size:12px;display:grid}.ticket-customer{color:var(--muted);overflow-wrap:anywhere;margin-block-start:5px;font-size:12px}.ticket-customer span{border-inline-start:1px solid var(--line);margin-inline-start:9px;padding-inline-start:9px;font-size:11px}.ticket-priority-cell{flex-direction:column;align-items:flex-start;gap:10px;padding-block-start:3px;display:flex}.ticket-assignee{color:var(--muted);font-size:11px}.ticket-sla{color:var(--ink);flex-direction:column;align-items:flex-end;gap:2px;padding-block-start:3px;display:flex}.ticket-sla>:first-child{white-space:nowrap;font-size:13px;font-weight:600}.ticket-sla>:nth-child(2){color:var(--muted);font-size:11px}.ticket-sla.breached>span{color:var(--danger)}.ticket-sla.at-risk>span{color:var(--warning)}.ticket-sla.resolved>span{color:var(--muted)}.ticket-actions{justify-content:flex-end;align-items:center;gap:7px;padding-block-start:8px;display:flex}.ticket-actions form{display:flex}.reply-button{color:var(--brand)}.desk-tooltip-target{display:inline-flex;position:relative}.desk-tooltip{background:var(--ink);width:max-content;max-width:220px;color:var(--surface);z-index:2;opacity:0;pointer-events:none;border-radius:5px;padding:8px 10px;font-size:11px;line-height:1.4;position:absolute;inset-block-end:calc(100% + 8px);inset-inline-end:0}.desk-tooltip:after{content:"";height:9px;position:absolute;inset-block-start:100%;inset-inline:0}.desk-tooltip-target:hover .desk-tooltip,.desk-tooltip-target:focus-within .desk-tooltip{opacity:1;pointer-events:auto}.desk-tooltip-target[data-tooltip-dismissed=true] .desk-tooltip{opacity:0;pointer-events:none}.ticket-composer{gap:8px;padding-block-start:16px;display:grid}.ticket-composer label{font-size:12px;font-weight:600}.ticket-composer textarea{background:var(--surface);color:var(--ink);resize:vertical;border:1px solid var(--input-line);border-radius:7px;width:100%;min-height:98px;padding:10px 12px;font-size:13px;line-height:1.5}.ticket-composer textarea[aria-invalid=true]{border-color:var(--danger)}.ticket-composer-footer{color:var(--muted);justify-content:space-between;align-items:center;gap:8px;font-size:11px;display:flex}.ticket-composer-footer>div{gap:8px;display:flex}.ticket-feedback{color:var(--success);font-size:12px}.ticket-feedback:not(:empty),.ticket-error{padding-block-start:9px}.ticket-error{color:var(--danger);font-size:12px}.queue-footer{color:var(--muted);flex-wrap:wrap;justify-content:space-between;gap:12px;padding:12px 22px;font-size:11px;display:flex}.density-compact .ticket-row{padding-block:12px 9px}.density-compact .ticket-actions{padding-block-start:4px}.density-compact .ticket-customer span,.queue-cards .queue-column-headings{display:none}.queue-cards .ticket-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;padding:0 22px 16px;display:grid}.queue-cards .ticket-row{box-shadow:inset 0 0 0 1px var(--line);background:var(--surface);border:0;border-radius:8px;padding:16px}.queue-cards .ticket-row:hover,.queue-cards .ticket-row:focus-within{background:var(--canvas)}.queue-cards .ticket-row-data{grid-template-columns:minmax(0,1fr) 77px;gap:12px}.queue-cards .ticket-description-cell{grid-column:1/-1}.queue-cards .ticket-priority-cell{flex-flow:wrap;align-items:center;gap:7px}.queue-cards .ticket-actions{opacity:1;padding-block-start:14px}.csat-score-row{justify-content:space-between;align-items:center;gap:14px;padding-inline:22px;display:flex}.csat-score{letter-spacing:-.055em;font-size:37px;font-weight:600;line-height:1.1}.csat-score>span{margin-inline-start:2px;font-size:21px;font-weight:450}.csat-change{flex-direction:column;align-items:flex-end;gap:2px;font-size:12px;font-weight:550;display:flex}.csat-change>:last-child{color:var(--muted);font-size:11px;font-weight:400}.csat-response-count{color:var(--muted);padding:9px 22px 0;font-size:11px}.csat-chart-wrap{margin:23px 22px 0;padding-inline-start:32px;position:relative}.csat-axis{color:var(--muted);font-variant-numeric:tabular-nums;flex-direction:column;justify-content:space-between;font-size:10px;display:flex;position:absolute;inset-block:0 25px;inset-inline-start:0}.csat-chart{width:100%;height:auto;display:block;overflow:visible}.chart-grid{stroke:var(--line);stroke-width:1px}.chart-target{stroke:var(--muted);stroke-opacity:.5;stroke-width:1px;stroke-dasharray:3 5}.chart-line{stroke:var(--ink)}.chart-area{fill:var(--ink);fill-opacity:.035}.chart-endpoint{fill:var(--surface);stroke:var(--ink);stroke-width:2px}.csat-chart-labels{color:var(--muted);justify-content:space-between;gap:10px;padding-block-start:9px;font-size:10px;display:flex}.csat-summary{gap:12px;margin:0;padding:12px 22px 0;display:grid}.csat-summary>div{justify-content:space-between;align-items:center;gap:12px;display:flex}.csat-summary dt{color:var(--muted);font-size:12px}.csat-summary dd{margin:0;font-size:13px;font-weight:600}.csat-data{border-block-start:1px solid var(--line);margin:18px 22px 0;padding-block:12px 16px}.csat-data summary{color:var(--muted);min-height:24px;font-size:11px}.csat-data table{border-collapse:collapse;width:100%;margin-block-start:9px;font-size:11px}.csat-data th{color:var(--muted);text-align:start;font-weight:500}.csat-data th,.csat-data td{padding:5px 0}.csat-data td,.csat-data th:not(:first-child){text-align:end}.workload-panel .desk-panel-header{flex-wrap:wrap;align-items:center;padding-block-end:8px}.workload-legend{color:var(--muted);align-items:center;gap:5px;font-size:10px;display:flex}.legend-mark{background:var(--ink);border-radius:2px;width:7px;height:7px;margin-inline-start:5px}.legend-mark.pending{background:var(--ink)}@supports (color:color-mix(in lab, red, red)){.legend-mark.pending{background:color-mix(in oklch, var(--ink) 30%, var(--line))}}.workload-list{gap:21px;margin:0;padding:12px 22px 0;list-style:none;display:grid}.workload-person{align-items:center;gap:9px;display:flex}.workload-person>div{flex-direction:column;min-width:0;display:flex}.workload-name{font-size:12px;font-weight:550}.workload-team{color:var(--muted);font-size:10px}.workload-count{text-align:end;white-space:nowrap;margin-inline-start:auto;font-size:13px;font-weight:600}.workload-count>span{color:var(--muted);font-size:11px;font-weight:400}.workload-count.over-capacity{color:var(--warning)}.workload-track{background:var(--canvas);border-radius:2px;min-height:6px;margin-block-start:9px;display:flex;overflow:hidden}.workload-track>span{min-height:6px}.workload-open,.workload-pending{background:var(--ink)}@supports (color:color-mix(in lab, red, red)){.workload-pending{background:color-mix(in oklch, var(--ink) 30%, var(--line))}}.workload-capacity-note{color:var(--warning);margin-block-start:5px;font-size:10px;display:block}.workload-footnote{color:var(--muted);padding:18px 22px 20px;font-size:11px}.density-compact .workload-list{gap:14px}.density-compact .workload-person .desk-avatar{display:none}.density-compact .workload-track{margin-block-start:7px}.knowledge-base .desk-panel-header{padding-block-end:10px}.kb-articles{padding-block-end:8px;padding-inline:22px}.kb-article{padding-block:14px}.kb-article+.kb-article{border-block-start:1px solid var(--line)}.kb-article>summary{align-items:flex-start;gap:10px;min-height:30px;padding-inline-start:16px;list-style:none;display:flex;position:relative}.kb-article>summary::-webkit-details-marker{display:none}.kb-article>summary:before{content:"+";color:var(--muted);font-size:15px;position:absolute;inset-block-start:0;inset-inline-start:0}.kb-article[open]>summary:before{content:"−"}.kb-article>summary>:first-child{min-width:0}.kb-article strong{font-size:13px;font-weight:550;display:block}.kb-summary{color:var(--muted);margin-block-start:5px;font-size:12px;line-height:1.5;display:block}.kb-read-time{color:var(--muted);white-space:nowrap;margin-inline-start:auto;padding-block-start:3px;font-size:10px}.kb-body{color:var(--ink);max-width:65ch;padding:12px 0 2px 16px;font-size:12px;line-height:1.65}.kb-body p{white-space:pre-line;margin-block-start:12px}.kb-meta{color:var(--muted);flex-wrap:wrap;align-items:center;gap:10px;font-size:10px;display:flex}.kb-collapsed .kb-article{padding-block:11px}.customer-timeline .desk-panel-header{padding-block-end:10px}.timeline-list{margin:0;padding:10px 22px 22px;list-style:none}.timeline-list>li{gap:12px;padding-block-end:22px;display:flex;position:relative}.timeline-list>li:last-child{padding-block-end:0}.timeline-list>li:not(:last-child):before{content:"";background:var(--line);width:1px;position:absolute;inset-block:36px 6px;inset-inline-start:15px}.timeline-entry{flex:1;min-width:0}.timeline-entry-heading{justify-content:space-between;align-items:baseline;gap:12px;display:flex}.timeline-entry-heading>strong{font-size:12px;font-weight:550}.timeline-entry-heading time{color:var(--muted);white-space:nowrap;font-variant-numeric:tabular-nums;font-size:10px}.timeline-event-meta{flex-wrap:wrap;align-items:baseline;gap:8px;margin-block-start:3px;font-size:11px;display:flex}.timeline-kind{color:var(--muted)}.timeline-kind.positive{color:var(--success)}.timeline-event-meta a{text-decoration:none}.timeline-event-meta a:hover{text-decoration:underline}.timeline-entry p{color:var(--muted);overflow-wrap:anywhere;margin-block-start:7px;font-size:12px;line-height:1.55}.timeline-details{margin-block-start:5px}.timeline-details summary{color:var(--muted);min-height:24px;font-size:11px}.density-compact .timeline-list>li{padding-block-end:16px}@media (hover:hover) and (pointer:fine){.queue-list .ticket-actions{opacity:0}.queue-list .ticket-row:hover .ticket-actions,.queue-list .ticket-row:focus-within .ticket-actions{opacity:1}}@media (prefers-reduced-motion:no-preference){.ticket-actions,.desk-tooltip{transition:opacity .12s cubic-bezier(.2,0,0,1)}.desk-small-button{transition:background-color .12s cubic-bezier(.2,0,0,1),transform .1s cubic-bezier(.2,0,0,1)}.desk-small-button:active:not(:disabled){transform:scale(.96)}}@media (max-width:70rem){.sla-items{grid-template-columns:1fr;gap:8px}.sla-items a{padding-block-start:8px}.sla-ticket{grid-template-columns:auto minmax(0,1fr);align-items:baseline;gap:8px}.sla-customer{grid-column:2}.queue-cards .ticket-list{grid-template-columns:1fr}}@media (max-width:40rem){.desk-panel-header{gap:10px;padding:18px 17px 15px}.desk-panel-header h2{font-size:14px}.desk-panel-header p{font-size:12px}.desk-small-button{min-height:40px;padding-inline:12px}.desk-segment button,.desk-segment a{min-height:36px}.sla-alerts{padding:17px 18px}.sla-heading-row{flex-wrap:wrap;align-items:flex-start;gap:10px}.sla-heading h2{font-size:14px}.sla-jump{min-height:28px;margin-inline-start:42px}.sla-items{margin-block-start:12px}.sla-overdue{font-size:10px}.queue-tools{flex-direction:column;gap:8px;padding-inline:17px}.queue-search input,.queue-filter select{min-height:44px;font-size:16px}.queue-column-headings{grid-template-columns:minmax(0,1fr) 77px;gap:10px;padding-inline:17px}.queue-column-headings>:nth-child(2){display:none}.ticket-row{padding:15px 17px 12px}.ticket-row-data{grid-template-columns:minmax(0,1fr) 77px;gap:8px 10px}.ticket-priority-cell{flex-direction:row;grid-area:2/1;align-items:center;gap:9px;padding-block-start:0}.ticket-sla{grid-area:1/2/3}.ticket-customer span{border:0;margin:3px 0 0;padding:0;display:block}.ticket-detail:not([open]) summary{white-space:normal;display:list-item;overflow:visible}.ticket-detail summary{font-size:14px}.ticket-actions{opacity:1;padding-block-start:12px}.ticket-composer textarea{font-size:16px}.ticket-composer-footer{flex-direction:column;align-items:flex-start;gap:10px}.ticket-composer-footer>div{align-self:flex-end}.queue-footer,.queue-cards .ticket-list{padding-inline:17px}.queue-cards .ticket-row-data{grid-template-columns:minmax(0,1fr) 77px}.queue-cards .ticket-priority-cell,.queue-cards .ticket-sla{grid-row:2}.csat-score-row,.csat-response-count,.csat-summary{padding-inline:17px}.csat-chart-wrap,.csat-data{margin-inline:17px}.workload-list,.workload-footnote,.kb-articles,.timeline-list{padding-inline:17px}.desk-tooltip{display:none}}@media (forced-colors:active){.desk-panel,.sla-alerts,.workload-track{border:1px solid canvastext}.workload-open{background:canvastext}.workload-pending{background:graytext}.chart-line,.chart-endpoint{stroke:canvastext}.chart-grid,.chart-target{stroke:graytext}}.cs-grid{align-items:start;gap:24px;display:grid}.cs-region{align-content:start;gap:24px;min-width:0;display:grid}.cs-slot{min-width:0}.cs-root[data-density=compact] .cs-grid,.cs-root[data-density=compact] .cs-region{gap:18px}.cs-slot[data-changed=true]{outline:2px solid var(--brand);outline-offset:4px;border-radius:var(--radius)}.hc-failed{background:var(--surface);border-radius:var(--radius);box-shadow:0 0 0 1px var(--line);justify-items:start;gap:8px;padding:22px;display:grid}.hc-failed[data-required=true]{background:var(--warning-soft);box-shadow:inset 3px 0 0 var(--warning), 0 0 0 1px var(--line)}.hc-title{font-size:.95rem;font-weight:600}.hc-failed .btn{border:1px solid var(--line);background:var(--surface);min-height:34px;color:var(--ink);border-radius:7px;padding:6px 12px;font-size:13px;font-weight:550}.contour-preview{gap:24px;padding-block-end:96px;display:grid}.contour-preview .panel{background:var(--surface);border-radius:var(--radius);box-shadow:0 0 0 1px var(--line)}.contour-preview .section-title{font-size:1.05rem;font-weight:650}.contour-preview .meta{color:var(--muted);font-size:12px}.contour-preview .seg{border:1px solid var(--line);background:var(--surface);border-radius:8px;gap:2px;padding:3px;display:inline-flex}.contour-preview .seg button,.contour-preview .seg label{color:var(--muted);background:0 0;border:0;border-radius:5px;align-items:center;gap:6px;padding:6px 12px;font-size:13px;font-weight:500;display:inline-flex}.contour-preview .seg button[aria-selected=true]{background:var(--brand-soft);color:var(--brand)}.contour-preview .seg label:has(input:checked){background:var(--brand-soft);color:var(--brand)}.contour-preview .seg input{accent-color:var(--brand)}.vp-frame{border-radius:var(--radius);background:var(--canvas);box-shadow:0 0 0 1px var(--line);padding:16px;overflow:hidden}.vp-canvas{pointer-events:none}.contour-preview-facts{grid-template-columns:auto 1fr;gap:6px 18px;margin:14px 0 0;display:grid}.contour-preview-facts dt{color:var(--muted)}.contour-preview-facts dd{margin:0;font-weight:550}.contour-preview-actions{z-index:15;background:var(--canvas);border-block-start:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:10px;padding:14px 0;display:flex;position:sticky;inset-block-end:0}.contour-preview-actions .notice{width:100%;margin:0}@media (min-width:64rem){.vp-tabs{display:none}}@media (max-width:63.99rem){.vp-pane:not([data-active=true]){display:none}}.contour-connect{gap:12px;display:grid}.contour-connect-heading{margin:0}.contour-connect-intro,.contour-connect-cloud{color:var(--muted);max-width:34ch}.contour-connect-command{gap:8px;display:grid}.contour-connect-code{background:var(--surface);border:1px solid var(--line);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:7px;margin:0;padding:12px;font-size:12px;overflow-x:auto}.contour-connect-copy{border:1px solid var(--line);background:var(--surface);min-height:34px;color:var(--ink);border-radius:7px;justify-self:start;padding:6px 12px;font-size:13px;font-weight:550}.contour-agents{gap:12px;margin-block-start:20px;padding:0;list-style:none;display:grid}.contour-agents li{justify-content:space-between;align-items:center;gap:12px;display:flex}.contour-agents strong{overflow-wrap:anywhere;font-weight:550;display:block}.contour-admin-actions{flex-wrap:wrap;align-items:center;gap:12px;margin-block-start:18px;display:flex}.desk-live{--color-ink:var(--ink);--color-ink-2:var(--muted);--color-surface:var(--surface);--color-rule:var(--line);--color-rule-strong:var(--line);--color-accent:var(--brand);--color-critical:var(--danger);--contour-radius:7px;--contour-panel-radius:var(--radius)}.desk-live .contour-live-bar{border-radius:var(--radius);background:var(--surface);box-shadow:inset 3px 0 0 var(--brand), 0 0 0 1px var(--line);border:0;gap:12px 24px;margin-block-end:24px;padding:14px 16px 14px 20px;font-size:14px}.desk-live .contour-live-copy p:first-child{color:var(--ink);font-weight:600}.desk-live .contour-live-detail{color:var(--muted);padding-block-start:2px;font-size:13px}.desk-live .contour-live-error{color:var(--danger);font-size:13px}.desk-live .contour-live-actions{gap:10px}.desk-live .contour-live-actions button{border:1px solid var(--line);background:var(--surface);min-height:40px;color:var(--ink);border-radius:7px;padding:9px 16px;font-size:13px;font-weight:550}.desk-live .contour-live-actions button:hover:not(:disabled){background:var(--canvas)}.desk-live .contour-live-actions .contour-live-primary{background:var(--brand);color:#fff;border-color:#0000;box-shadow:inset 0 1px #ffffff1a;box-shadow:inset 0 1px lab(100% 0 0/.1)}.desk-live .contour-live-actions .contour-live-primary:hover:not(:disabled){background:#0d3a81;background:lab(25.0215% 8.85849 -45.3679)}.desk-live .contour-live-actions a{color:var(--brand);font-size:13px;font-weight:500}.desk-live .contour-live-actions :is(button,a):focus-visible{outline:3px solid var(--focus);outline-offset:3px}.desk-live .cs-slot[data-changed=true]{outline:2px solid var(--brand);outline-offset:4px;border-radius:var(--radius)}.desk-live .contour-live-badge{background:var(--brand);color:#fff;letter-spacing:.01em;border:0;border-radius:5px;padding:2px 8px;font-size:11px;font-weight:600;top:-11px;right:14px}.desk-live .contour-live-skeleton{border-radius:var(--radius);background:var(--surface);padding:22px}@supports (color:color-mix(in lab, red, red)){.desk-live .contour-live-skeleton{background:color-mix(in oklab, var(--surface) 97%, transparent)}}.desk-live .contour-live-skeleton{box-shadow:0 0 0 1px var(--line)}.desk-live .contour-live-skeleton span{opacity:1;background:#e4e6ea;background:lab(91.2839% -.388086 -2.23072);border-radius:5px;height:10px;margin-block-end:14px}.desk-live .contour-live-skeleton span:first-child{height:14px;margin-block-end:26px}.desk-live .contour-live-skeleton:after{background:linear-gradient(100deg,#0000 25%,#ffffffb3 50%,#0000 75%);background:linear-gradient(100deg,#0000 25%,lab(100% 0 0/.7) 50%,#0000 75%)}@media (forced-colors:active){.desk-live .contour-live-bar,.desk-live .contour-live-badge{border:1px solid canvastext}}:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--ink:#1a2330;--muted:#545d6b;--surface:#fff;--canvas:#f6f7f9;--line:#dce0e6;--input-line:#88909c;--brand:#17499c;--brand-soft:#ebf3ff;--danger:#991c1e;--danger-soft:#fff2f1;--warning:#7a4b00;--warning-soft:#fef3e1;--success:#155331;--success-soft:#e9f7ed;--radius:12px;--chrome:#10203a;--focus:#2365d1}@supports (color:lab(0% 0 0)){:root{--ink:lab(13.4552% -.898302 -10.0385);--muted:lab(39.0138% -1.2639 -9.12163);--surface:lab(100% 0 0);--canvas:lab(97.3242% -.197113 -1.1171);--line:lab(88.9525% -.63315 -3.7101);--input-line:lab(59.3384% -1.14673 -7.35812);--brand:lab(31.8812% 9.05675 -50.6391);--brand-soft:lab(95.5281% -.932068 -7.0679);--danger:lab(34.0092% 50.5236 33.5203);--danger-soft:lab(96.5098% 4.24588 2.38693);--warning:lab(36.5243% 17.5619 50.8494);--warning-soft:lab(96.3577% 1.70416 10.2831);--success:lab(30.922% -27.1602 14.0122);--success-soft:lab(95.9656% -5.8749 3.00885);--chrome:lab(12.024% 1.06107 -19.4134);--focus:lab(43.7253% 11.1371 -62.8674)}}*{box-sizing:border-box}body{background:var(--canvas);color:var(--ink);font-family:var(--font-geist), system-ui, sans-serif;-webkit-font-smoothing:antialiased;margin:0;font-size:14px;line-height:1.5}a{color:var(--brand);text-underline-offset:3px;text-decoration-skip-ink:auto}button,input,textarea,select{font:inherit}button,summary{cursor:pointer}button,.button{transition:background-color .14s cubic-bezier(.2,0,0,1),color .14s cubic-bezier(.2,0,0,1)}button:disabled{cursor:wait;opacity:.65}:focus-visible{outline:3px solid var(--focus);outline-offset:3px}.workspace-header :focus-visible,.login-story :focus-visible{outline-color:#fff}h1,h2,h3,p{margin:0}h1{letter-spacing:-.045em;text-wrap:balance;font-size:clamp(1.8rem,3vw,2.15rem);font-weight:650;line-height:1.15}h2{letter-spacing:-.02em;font-size:1.05rem;font-weight:650;line-height:1.35}h3{font-size:.95rem;font-weight:600;line-height:1.4}p{text-wrap:pretty}::selection{background:var(--brand-soft);color:var(--ink)}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.skip-link{z-index:30;background:#fff;border-radius:8px;padding:12px 20px;position:fixed;inset-block-start:8px;inset-inline-start:16px;transform:translateY(-150%)}.skip-link:focus{transform:translateY(0)}.brand{letter-spacing:-.035em;white-space:nowrap;align-items:center;gap:11px;font-size:18px;font-weight:650;display:inline-flex}.brand-mark{width:32px;height:32px;color:var(--chrome);background:#fff;border-radius:8px;justify-content:center;align-items:center;font-size:23px;font-weight:700;line-height:1;display:inline-flex;position:relative}.brand-mark>span{background:var(--chrome);color:#fff;border-radius:3px;padding:1px;font-size:15px;position:absolute;inset-block-start:-5px;inset-inline-end:-4px}.brand-product{letter-spacing:.01em;color:#c1c8d3;color:lab(80.2226% -.830144 -6.32193);font-size:11px;font-weight:450;line-height:1.15;display:block}.brand-link{color:#fff;text-decoration:none}.workspace-header{z-index:20;background:var(--chrome);color:#fff;position:sticky;inset-block-start:0}.header-inner{align-items:center;gap:36px;max-width:1440px;min-height:72px;margin-inline:auto;padding-inline:32px;display:flex}.workspace-header nav{align-self:stretch;align-items:center;gap:4px;display:flex}.workspace-header nav a{color:#c3cbd8;color:lab(81.3713% -.956416 -7.4271);border-radius:7px;align-items:center;min-height:40px;padding:8px 15px;font-weight:500;text-decoration:none;display:flex}.workspace-header nav a:hover{color:#fff;background:#ffffff12;background:lab(100% 0 0/.07)}.workspace-header nav a[aria-current=page]{color:#fff;background:#ffffff1f;background:lab(100% 0 0/.12);box-shadow:inset 0 0 0 1px #ffffff0d;box-shadow:inset 0 0 0 1px lab(100% 0 0/.05)}.account-menu{margin-inline-start:auto;position:relative}.account-menu summary{border-radius:6px;align-items:center;gap:9px;min-height:44px;padding-inline:6px;list-style:none;display:flex}.account-menu summary::-webkit-details-marker{display:none}.avatar{width:32px;height:32px;color:var(--ink);background:#e4e8ef;background:lab(91.8479% -.517726 -3.73472);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:11px;font-weight:650;display:inline-flex}.account-chevron{opacity:.8}.account-popover{border-radius:var(--radius);background:var(--surface);min-width:260px;color:var(--ink);box-shadow:0 12px 36px #10203a21, 0 0 0 1px var(--line);gap:7px;padding:18px;display:grid;position:absolute;inset-block-start:calc(100% + 10px);inset-inline-end:0}@supports (color:lab(0% 0 0)){.account-popover{box-shadow:0 12px 36px lab(12.024% 1.06107 -19.4134/.13), 0 0 0 1px var(--line)}}.account-popover>span,.account-popover p{color:var(--muted);font-size:12px}.account-popover a,.account-popover button{background:var(--canvas);width:100%;color:var(--ink);text-align:start;border:0;border-radius:6px;margin-block-start:4px;padding:10px 12px;font-size:13px;text-decoration:none;display:block}.account-popover :focus-visible{outline-color:var(--focus)}.workspace-main{max-width:1440px;min-height:calc(100dvh - 130px);margin-inline:auto;padding:34px 32px 48px}.page-heading{justify-content:space-between;align-items:center;gap:24px;margin-block-end:26px;display:flex}.page-heading p{color:var(--muted);margin-block-start:7px}.page-context{color:var(--muted);align-items:center;gap:10px;font-size:12px;display:flex}.scope-badge,.neutral-badge{background:var(--surface);color:var(--muted);border:1px solid var(--line);white-space:nowrap;border-radius:6px;padding:6px 10px;font-size:12px}.desk-layout{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:24px;margin-block-start:24px;display:grid}.desk-primary,.desk-secondary{gap:24px;min-width:0;display:grid}.desk-bottom{grid-template-columns:1fr 1fr;align-items:start;gap:24px;display:grid}.desk-toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin:0 0 12px;display:flex}.filter-tabs{border:1px solid var(--line);background:var(--surface);border-radius:8px;gap:2px;padding:3px;display:inline-flex}.filter-tabs a{color:var(--muted);border-radius:5px;min-height:34px;padding:7px 13px;font-size:13px;font-weight:500;text-decoration:none;display:block}.filter-tabs a[aria-current=page]{background:var(--brand-soft);color:var(--brand)}.view-options{align-items:center;gap:10px;display:flex}.view-options details{position:relative}.view-options summary{border:1px solid var(--line);background:var(--surface);border-radius:6px;padding:8px 12px;font-size:12px}.view-option-menu{background:var(--surface);width:240px;box-shadow:0 10px 30px #10203a1a, 0 0 0 1px var(--line);z-index:10;border-radius:9px;padding:16px;position:absolute;inset-block-start:calc(100% + 6px);inset-inline-end:0}@supports (color:lab(0% 0 0)){.view-option-menu{box-shadow:0 10px 30px lab(12.024% 1.06107 -19.4134/.1), 0 0 0 1px var(--line)}}.view-option-menu form{gap:12px;display:grid}.view-option-menu label{gap:5px;display:grid}.view-option-menu select{padding:7px}.search-form{gap:8px;display:flex}.search-form input{background:var(--surface);border:1px solid var(--line);border-radius:6px;width:220px;min-width:0;padding:8px 12px}.button{border:1px solid var(--line);background:var(--surface);min-height:40px;color:var(--ink);white-space:nowrap;border-radius:7px;justify-content:center;align-items:center;gap:8px;padding:9px 16px;font-size:13px;font-weight:550;text-decoration:none;display:inline-flex}.button:hover{background:var(--canvas)}.button-primary{background:var(--brand);color:#fff;border-color:#0000;box-shadow:inset 0 1px #ffffff1a;box-shadow:inset 0 1px lab(100% 0 0/.1)}.button-primary:hover{background:#0d3a81;background:lab(25.0215% 8.85849 -45.3679)}.button-small{min-height:34px;padding:6px 12px}.notice{border-radius:8px;margin-block-end:18px;padding:13px 16px;line-height:1.5}.notice-error{background:var(--danger-soft);color:var(--danger);border:1px solid #f9bdb6;border:1px solid lab(81.9541% 21.4543 12.2126)}.notice-success{background:var(--success-soft);color:var(--success);border:1px solid #acd7ba;border:1px solid lab(82.2436% -18.6901 9.58537)}.field{gap:7px;display:grid}.field label,legend{font-weight:550}.field input,.field textarea,.field select{border:1px solid var(--input-line);background:var(--surface);width:100%;min-width:0;color:var(--ink);border-radius:7px;min-height:44px;padding:11px 12px}input::placeholder,textarea::placeholder{color:var(--muted);opacity:1}.field-hint,.muted{color:var(--muted);font-size:13px}.stack-form{gap:22px;display:grid}.settings-layout{grid-template-columns:minmax(0,760px) 1fr;gap:64px;display:grid}.settings-section{background:var(--surface);border-radius:var(--radius);box-shadow:0 0 0 1px var(--line), 0 2px 4px #10203a04;padding:25px 28px}@supports (color:lab(0% 0 0)){.settings-section{box-shadow:0 0 0 1px var(--line), 0 2px 4px lab(12.024% 1.06107 -19.4134/.015)}}.settings-section h2{margin-block-end:20px}.profile-fields{grid-template-columns:1fr 1fr;gap:24px;display:grid}.preference-list{border:0;gap:20px;margin:0;padding:0;display:grid}.preference-list legend{margin-block-end:22px;font-size:1.05rem}.preference{cursor:pointer;align-items:start;gap:14px;display:flex}.preference input{width:18px;height:18px;accent-color:var(--brand);flex-shrink:0;margin-block-start:3px}.preference strong{font-weight:550;display:block}.preference span span{color:var(--muted);margin-block-start:3px;font-size:13px;display:block}.settings-aside{padding-block-start:25px}.settings-aside h2{margin-block-end:8px}.settings-aside p{color:var(--muted);max-width:34ch}.integration-placeholder{border-block-start:1px dashed var(--line);margin-block-start:40px;padding-block-start:28px}.integration-placeholder .neutral-badge{margin-block-start:14px;display:inline-block}.data-table{border-collapse:collapse;width:100%;font-size:13px}.data-table th{color:var(--muted);background:var(--canvas);text-align:start;padding:12px 20px;font-weight:500}.data-table td{border-block-start:1px solid var(--line);vertical-align:top;padding:17px 20px}.data-table td strong{font-weight:550;display:block}.table-surface{border-radius:var(--radius);background:var(--surface);box-shadow:0 0 0 1px var(--line);overflow:auto}.numeric{font-variant-numeric:tabular-nums;text-align:end!important}.customer-name{align-items:center;gap:12px;display:flex}.customer-name .avatar{width:36px;height:36px}.team-list{gap:24px;max-width:1000px;display:grid}.team-title{justify-content:space-between;align-items:center;gap:24px;margin-block-end:18px;display:flex}.team-title p{color:var(--muted);margin-block-start:4px}.team-member{align-items:center;gap:12px;padding-block:12px;display:flex}.team-member+.team-member{border-block-start:1px solid var(--line)}.team-member strong{display:block}.team-member>.neutral-badge{margin-inline-start:auto}.empty-page{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:16px;min-height:420px;padding:40px 24px;display:flex}.empty-page p{color:var(--muted);max-width:50ch}.empty-illustration{align-items:end;gap:10px;min-height:90px;margin-block-end:12px;display:flex}.empty-illustration span{background:#d5dbe5;background:lab(87.1973% -.923485 -5.55089);border-radius:4px 4px 0 0;width:20px;height:40px}.empty-illustration span:nth-child(2){height:60px}.empty-illustration span:nth-child(3){height:52px}.empty-illustration span:nth-child(4){height:78px}.empty-illustration span:nth-child(5){height:65px}.workspace-footer{max-width:1440px;color:var(--muted);border-block-start:1px solid var(--line);justify-content:space-between;margin-inline:auto;padding:18px 32px;font-size:12px;display:flex}.login-layout{grid-template-columns:46% 54%;min-height:100dvh;display:grid}.login-story{background:var(--chrome);color:#fff;flex-direction:column;justify-content:space-between;gap:80px;padding:52px 64px 30px;display:flex}.login-story h1{letter-spacing:-.055em;font-size:clamp(2.7rem,4.5vw,4.5rem);font-weight:550;line-height:1.08}.login-story>div>p{color:#c6cedb;color:lab(82.5314% -.958145 -7.42798);max-width:35ch;margin-block-start:26px;font-size:16px;line-height:1.7}.login-note{color:#fff;gap:18px;margin-block-start:70px;font-size:14px;display:flex}.login-note-line{background:#678fd2;background:lab(58.7308% -.0285506 -39.1724);border-radius:3px;width:3px}.login-note span:not(.login-note-line){color:#b8bec8;color:lab(76.7498% -.740379 -5.58232);font-size:13px}.login-story-footer{color:#b8bec8;color:lab(76.7498% -.740379 -5.58232);font-size:12px}.login-form-panel{background:var(--surface);justify-content:center;align-items:center;padding:48px 32px;display:flex}.login-form-inner{width:100%;max-width:370px}.login-form-inner h2{letter-spacing:-.04em;font-size:29px}.login-form-inner>p{color:var(--muted);margin-block:8px 32px}.login-form-inner .button{min-height:46px}.demo-logins{color:var(--muted);border-block-start:1px solid var(--line);margin-block-start:32px;padding-block-start:24px;font-size:12px}.demo-logins summary{color:var(--ink);padding-block:8px;font-size:13px}.demo-logins p{margin-block-start:12px}.demo-logins ul{gap:12px;margin-block:14px;padding:0;list-style:none;display:grid}.demo-logins li strong{color:var(--ink);display:block}.skeleton{background:#e4e6ea;background:lab(91.2839% -.388086 -2.23072);border-radius:9px}.skeleton-heading{width:230px;height:42px;margin-block-end:28px}.skeleton-alert{height:100px;margin-block-end:24px}.loading-grid{grid-template-columns:2fr 1fr;gap:24px;display:grid}.skeleton-queue{height:450px}@media (prefers-reduced-motion:no-preference){button:active,.button:active{transform:scale(.96)}.skeleton{animation:1.6s cubic-bezier(.2,0,0,1) infinite pulse}}@keyframes pulse{50%{opacity:.5}}@media (forced-colors:active){:focus-visible{outline-color:highlight}.button,.neutral-badge,.scope-badge{border:1px solid buttontext}}@media (max-width:70rem){.header-inner{gap:20px}.desk-layout{grid-template-columns:minmax(0,1fr) 300px;gap:18px}.desk-bottom{grid-template-columns:1fr}.login-story{padding:40px}}@media (max-width:60rem){.desk-layout{grid-template-columns:1fr}.desk-secondary,.desk-bottom{grid-template-columns:1fr 1fr}.header-inner{gap:18px;padding-inline:24px}.workspace-header nav a{padding-inline:10px}.settings-layout{grid-template-columns:minmax(0,1fr) 240px;gap:32px}}@media (max-width:48rem){.header-inner{grid-template-columns:1fr auto;gap:8px 16px;padding:12px 16px 0;display:grid}.workspace-header nav{grid-area:2/1/auto/-1;justify-content:space-between;gap:0;padding-block-end:9px}.workspace-header nav a{min-height:36px;padding:7px 10px;font-size:13px}.account-menu{grid-area:1/2}.account-name{display:none}.workspace-main{padding:26px 16px 36px}.workspace-footer{padding:18px 16px}.page-heading{align-items:start;gap:16px}.page-context{flex-direction:column;align-items:end}.page-context>time{display:none}.desk-bottom,.desk-secondary,.settings-layout,.profile-fields,.loading-grid{grid-template-columns:1fr}.settings-aside{padding:0 8px}.settings-section{padding:22px}input,textarea,select{font-size:16px}.search-form input{width:min(200px,50vw)}.login-layout{grid-template-columns:1fr}.login-story{gap:30px;padding:28px 24px}.login-story h1{font-size:36px}.login-story>div>p{margin-block-start:12px;font-size:14px}.login-story-footer,.login-note{display:none}.login-form-panel{padding:34px 24px 50px}.data-table td,.data-table th{padding:14px}.customer-company{display:none}}@media (max-width:25rem){.workspace-header nav a{padding-inline:7px}.brand{font-size:16px}.page-heading{flex-direction:column}.page-context{align-items:start}.view-options{justify-content:space-between;width:100%}.filter-tabs a{padding-inline:10px}}.range-selector{justify-content:end;gap:4px;margin-block-end:12px;display:flex}.range-selector a{min-height:36px;color:var(--muted);border-radius:6px;align-items:center;padding:7px 12px;font-size:12px;text-decoration:none;display:inline-flex}.range-selector a[aria-current=page]{background:var(--surface);color:var(--brand);box-shadow:0 0 0 1px var(--line)}.panel-variant-link{padding-block:10px;font-size:12px;display:inline-block}.back-link{margin-block-end:20px;font-size:13px;display:inline-block}.ticket-detail-layout{grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:24px;display:grid}.thread-message{padding-block:20px}.thread-message+.thread-message{border-block-start:1px solid var(--line)}.thread-message-heading{flex-wrap:wrap;justify-content:space-between;gap:8px;margin-block-end:12px;display:flex}.thread-message-heading time{color:var(--muted);font-variant-numeric:tabular-nums;font-size:12px}.thread-message p{white-space:pre-wrap;overflow-wrap:anywhere;max-width:70ch;line-height:1.65}.ticket-facts dl{margin-block:0 24px}.ticket-facts dl>div{justify-content:space-between;gap:18px;padding-block:10px;display:flex}.ticket-facts dt{color:var(--muted)}.ticket-facts dd{text-align:end;text-transform:capitalize;margin:0}@media (max-width:48rem){.ticket-detail-layout{grid-template-columns:1fr}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}